At Hneorn, we are committed to delivering high-quality Dream Catchers, Macrame, Photo Displays, and Suncatchers, along with excellent customer service. We ensure that every order reaches you safely, quickly, and transparently.
Currency
All shipping costs are listed in USD (United States Dollars).
All prices and shipping fees displayed on our website and product listings are final. There are no additional handling, packaging, or hidden charges beyond those shown at checkout.
Order Processing Time
Orders are processed within 1–3 business days (Monday through Friday, excluding holidays). Once shipped, you will receive an email with tracking details.
The total delivery time includes both order processing and shipping transit time. Depending on your destination, the overall delivery time may range between 8–18 business days.
Shipping Methods, Costs, and Delivery Times
| Region | Countries / Areas | Shipping Cost | Estimated Delivery Time |
|---|---|---|---|
| North America | United States, Canada, Mexico | Free over $59.99; $12.99 under $59.99 | 7–15 business days |
| Europe | UK, France, Germany, Spain, and other European countries | Free over $59.99; $12.99 under $59.99 | 7–15 business days |
| Middle East | UAE, Saudi Arabia, and other Middle Eastern countries | Free over $59.99; $12.99 under $59.99 | 7–15 business days |
| Oceania | Australia, New Zealand | Free over $59.99; $12.99 under $59.99 | 7–15 business days |
| Central America | Guatemala, Honduras, El Salvador, Panama, Costa Rica | Free over $59.99; $12.99 under $59.99 | 7–15 business days |
| South America | Brazil, Argentina, Chile, Colombia, Peru, and other South American regions | Free over $59.99; $12.99 under $59.99 | 10–20 business days |
All shipping times listed above refer to transit time after your order has been shipped. When combined with processing time, the total delivery duration will vary between 8–18 business days depending on destination and customs processing.
Orders totaling USD $59.99 or more (after discounts and before taxes) qualify for free standard shipping. Orders below this threshold will incur a flat shipping rate of USD $12.99.
Shipping Carriers
We partner with trusted carriers such as USPS, UPS, FedEx, DHL, and regional providers to ensure reliable delivery.
Carriers are selected automatically based on your destination to provide the most efficient and cost-effective service.
Business Days
Business days are Monday through Friday, excluding holidays.
Delivery times are calculated in business days and do not include weekends or public holidays in either the origin or destination country.
Possible Delays
Delivery times are estimates. Customs clearance, weather conditions, holidays, or other unforeseen factors may cause delays.
International orders may be subject to customs duties or import taxes imposed by local authorities, which are the responsibility of the customer.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can also track your shipment directly on our website.
Tracking details provided in our system are synchronized with the carrier’s database for full transparency.
Countries and Regions We Do Not Ship To
Due to international regulations, we do not ship to the following locations:
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North Korea
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Iran
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Syria
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Crimea Region
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Sudan
We currently ship only to the countries and regions listed above. If your location is not shown, shipping is not available at this time.
Contact Us
If you have any questions, our customer service team is here to help:
Email: help@hneorn.com
Phone: +1 336-899-0772
Address: 1011 Thankful Church Rd, Boomer, NC, 28606-9219, USA
Hours: Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: Closed