FAQs
What products does Hneorn sell?
We specialize in handcrafted home décor, including Dream Catchers, Macrame wall hangings, Photo Displays, and Suncatchers.
Do you ship internationally?
Yes. We ship worldwide to most countries. Please note that we cannot ship to North Korea, Iran, Syria, the Crimea Region, and Sudan due to international regulations.
How much does shipping cost?
Shipping is free for orders over $59.99. For orders under $59.99, a flat rate of $12.99 applies.
How long does delivery take?
Orders are processed within 1–3 business days. Delivery typically takes 7–15 business days, depending on your region. For South America, delivery may take up to 20 business days.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can also track your order directly on our website.
What is your return policy?
We accept returns and exchanges within 30 days of delivery, as long as the item is unused, unwashed, and in original condition with tags and packaging.
Do I have to pay for return shipping?
Yes, customers are responsible for return shipping costs unless the item is defective or incorrect. In such cases, Hneorn will cover the return shipping costs.
How long does it take to receive a refund?
Once your return is received and inspected, refunds are processed within 7 business days to your original payment method.
Can I cancel or change my order?
Yes, you can cancel or modify your order within 24 hours of placing it. After your order has been processed or shipped, cancellations are no longer possible.
How can I contact customer service?
You can reach us at:
Email: help@hneorn.com
Phone: +1 336-899-0772
Address: 1011 Thankful Church Rd, Boomer, NC, 28606-9219, USA
Hours: Monday – Friday: 9:00 AM – 5:00 PM